1. Before payment
An order placed by bank transfer is not binding until the money arrives. If you change your mind, simply do not pay and write to [email protected] so we can cancel the invoice. No fee is charged.
2. Unused credits
Within 14 days of payment you may request a refund of any credits you have not spent. We refund them at the price you paid, in the currency you paid with.
Credits already consumed by a completed generation, remix, art pack, soundtrack or publishing slot cannot be refunded, because the work has been performed and paid to the AI providers.
3. Failed generations
If a generation fails for a technical reason on our side, the credits are automatically returned to your balance, usually within a few minutes. If that does not happen, contact support and we return them manually.
- Automatic return: technical failure, timeout, corrupted output.
- No return: the game generated successfully but you did not like the result — modify or remix it instead.
4. How to request a refund
Send your invoice number and the reason to [email protected] from the email address on the account. We confirm within two business days.
5. Processing time
Approved refunds are sent back to the originating bank account within five business days. Depending on your bank the transfer can take an additional one to three business days to appear.
Currency conversion differences and bank fees charged by intermediary banks are outside our control and are not compensated.
6. Promotional discounts
If your order used a promo code, the refund is calculated on the amount actually paid after the discount. A single-use welcome code cannot be reused after a refund.
7. Chargebacks
Please contact us before starting a bank dispute. Accounts with an open chargeback are suspended until the case is resolved.